Privacy policy
Effective Date: May 1, 2015
This Privacy Policy covers X2Engine.com and X2CRM.com websites (hereinafter “Website”), which is owned and operated by X2Engine, Inc. (“X2Engine”). X2Engine is committed to protecting the privacy of its users and wishes to maintain a safe and secure environment for all users of the Website. Please read the following Privacy Policy to understand how your personal information is treated. From time to time, X2Engine may offer new services and/or products that may require X2Engine to update this Privacy Policy. Please check back with us periodically. If you have questions or concerns regarding this statement, you should contact the X2Engine’s Privacy Administrator by email at privacy@x2engine.com.
This Privacy Policy answers the following questions for you regarding your online privacy protection:
WHAT INFORMATION DOES X2ENGINE COLLECT?
X2Engine collects personal information from users for different purposes. Information gathered online can be identified as either anonymous or identifiable. Anonymous information is information that cannot be traced back to the individual. Identifiable information is information that is specific to an individual.
Anonymous Information
Like many sites, the Website gathers certain information automatically and stores it. This information may include Internet protocol (IP) addresses, searches performed, browser types, Internet services providers (ISP), referring/exit pages, date/time stamps and clickstream data. X2Engine uses this information, which does not identify individual users, to analyze trends, administer the Website, gather demographic information about its user base as a whole, and improve its level of service to you. X2Engine does not link this automatically collected data to personally identifiable information.
Personally Identifiable Information
To obtain a free trial and/or to purchase X2Engine’s products or to use the community forums, a user must register for an account. To create an account, a user must complete an online form. Through the form, X2Engine collects one or more of the following items of information as indicated on the form: (i) name, (ii) email address, (iii) address, (iv) phone number, (v) credit card information, (vi) username, and (vii) password. To the extent financial data is not collected to create an account, financial data may be collected through a separate online form or through a third-party payment processor in order to finalize and complete a transaction.
DOES THE WEBSITE USE “COOKIES”?
Yes, the Website uses cookies. A cookie is a piece of data stored on a user’s device to help us improve your access to the Website and identify repeat visitors. Cookies can also enable us to track and target the interests of our users to enhance the experience on the Website. Cookies are not linked to any personally identifiable information.
HOW DOES X2ENGINE USE MY PERSONALLY IDENTIFIABLE INFORMATION?
Personally identifiable information collected is used primarily for the purpose it is collected (e.g., creating a user account). X2Engine also may use a user’s email address and/or phone number as follows provided that the user grants his/her consent to such additional use: in our internal surveys to obtain feedback on the Website or on other aspects of our business; to notify users of information we think may be of interest to them; and to send communications or promotional materials. We may also use personal information collected to contact users in connection with the inappropriate use of the Website.
DOES X2ENGINE DISCLOSE MY PERSONALLY IDENTIFIABLE INFORMATION?
From time to time, X2Engine may disclose your personal information to organizations that perform services for or on behalf of X2Engine, for example to provide customer service, for research, marketing, payment processing, credit checks, data processing, and to measure the use of our Website. We will share with these companies only that personal information which they need to work on our behalf. Some of these service providers may be located in other countries. Your personal information will be provided to these organizations only if they agree to use such information solely for the purpose of providing services to X2Engine, and under the instructions of X2Engine, and with respect to that information, to act in a manner consistent with the relevant principles articulated in this Privacy Policy.
IS MY PERSONAL INFORMATION SECURE?
The Website has security measures in place to prevent the loss, misuse, and alteration of the information that we obtain from you, but we make no assurances about our ability to prevent any such loss, misuse, to you or to any third party arising out of any such loss, misuse, or alteration.
CAN I UPDATE THE INFORMATION COLLECTED ABOUT ME?
You have the right to correct and update the personal information collected about you through the Website. You can make changes to your personal information at any time by logging into your account. You will need your username and password in order to access your account.
WILL YOU NOTIFY ME IN THE EVENT OF CHANGES TO THIS PRIVACY POLICY?
X2Engine reserves the right to make changes to this Privacy Policy. In the event of a material change in our information collection and handling practices, X2Engine will inform those users who have provided an email address via email. Any changes will apply prospectively only.
HOW CAN I OPT-OUT FROM RECEIVING EMAIL COMMUNICATIONS?
We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes when we ask for this information. For example, if you register for an account but do not wish to receive any additional marketing material from us, you can indicate your preference during the account creation process. If you opted-in to receive marketing communications but no longer wish to receive communications from us, you may opt-out of receiving them by following the instructions included in each communication.
LINKS
The Website may contain links to other sites or websites. Please be aware that X2Engine is not responsible for the privacy practices or the content of such other sites or websites. We encourage users to read the privacy policies of each and every site or website that collects personally identifiable information. This Privacy Policy applies solely to information collected by the Website.
NOTICE REGARDING CHILDREN
The X2Engine Website is a general audience Website and does not direct any of its content specifically at children under 13 years of age. We understand and are committed to respecting the sensitive nature of children’s privacy. If we learn or have reason to suspect that a user is under age 13, we will promptly delete any personal information in that user’s account.
INTERNATIONAL USERS
X2Engine is a U.S. company and the Website is hosted in the United States. If you access the Website from the European Union, Asia, or any other region, country, or jurisdiction with privacy laws or regulations governing personal data collection, use, and disclosure that differ from United States privacy laws, please note that, by your continued use of the Website, you are transferring your personal information to the United States and you consent to that transfer. In addition, you understand that your personal information may be processed in countries (including the United States) where privacy laws may be less stringent than in your country.
HOW DO I CONTACT X2ENGINE ABOUT PRIVACY CONCERNS?
If you have any further questions or comments regarding this Privacy Policy, you may contact us at privacy@x2engine.com.
REQUIRED DISCLOSURES
X2Engine may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with a legal process served on our site.